Credit and Refund Policy

A credit request is submitted when a child is going to be absent and will miss a meal. Credits are held in parent accounts to be used at a later date. Credit requests are subject to cutoff times and may vary for each school (as outlined above under Question 4). Please keep in mind that all credits expire on the last day of cafeteria service for the school year. Credits do not carry over into the following school year, they are non-transferable or refundable, so be sure to use your credits before the final cafeteria service day. A refund request is a request to have all monies spent to be returned to a card/bank account. Refund requests can be made within 7 days of purchase for a $25.00 admin fee. To request a refund, please email [email protected] or click on Contact-Us at chartwellsk12.ca to select your province, city and school. In the comment area, state the child's name and amount and reason for the refund request.

FAQS