What should I do if there’s an issue with my order?

We’re here to help make things right! If you experience any issues with your order, you can reach out to our Chartwells Eats support team in two easy ways: Option 1: Visit the Chartwells K-12 website - chartwellsk12.ca, click on Contact Us in the top-right corner, and complete the short form. Option 2: Use the Need Assistance? button at the bottom of the menu on the ordering platform to send an email to [email protected]. Help us help you—include the details below so we can get you the right answer without any delays. -School name and province -Student name -Order information (order number and date) -Account information (parent/guardian or school aide) -A clear description of the issue

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