What Details Help Nutrislice Troubleshoot an Ordering Issue?
Every now and then there may be an error that Nutrislice Support needs to take a look at. Receiving a screenshot of your view when the error occurs, and knowing whether you are using a web browser or the Nutrislice app helps expedite our troubleshooting process. We appreciate screenshots that include the full view of the checkout page or the following information:
- The location and meal connected to the order
- The date(s) you attempting to place the order for
- The item(s) included in the order
- Responses selected for all required ﬁelds
- The error message you are receiving, and where it is appearing on the page